FAQ
ABOUT OOFOS
What are OOFOS?
Invented by a team of footwear veterans from some of the largest performance brands, OOFOS are the original recovery footwear brand. After seeing a need not currently being met by the footwear industry, they engineered OOFOS to help reduce load and stress, so your body can rebuild throughout the day. Powered by an innovative, cutting-edge & proprietary material that absorbs 37% more impact – called OOfoam™ - OOFOS are designed to help you recover without slowing you down. We want to be your go-to shoe no matter the weather or occasion, which is why OOFOS footwear also comes in a variety of styles, not just the typical sandal and slide-styles historically worn after exercise. Whether you need to rejuvenate and recharge after a workout or just need a comfortable, supportive shoe to get you through your day empowered, OOFOS are here to support you and make yOO feel better. OOFOS…
- cradles your arches
- reduces stress on sore feet, knees, and back
- enables a more natural walking motion
- reduces energy requirements at primary joints for walking
What is the difference between the OOFOS styles
Our proprietary OOfoam™ technology and patented footbed design is the foundation of all OOFOS products. Every OOFOS product is designed to achieve: Simplicity, Lightweight, Flexibility, Free movement, Minimalist construction & Quality
OOriginal: The OOFOS story begins with the OOriginal Sandal. This combination of sleek design and revolutionary OOfoam™ recovery technology lays the groundwork for all future styles and models.
- Sport: Features bold, hand-painted graphics on the upper strap for a sporty look.
OOahh: An evolution of the OOriginal, featuring an agile OOfoam™ strap for additional support and comfort.
- Sport: Features bold, sporty, hand-painted graphics on the upper strap.
- Luxe: Hand-painted treatments and prints bring some extra fun and expression to OOFOS’ classically comfortable slide.
- Sport Flex: A contemporary spin on the classic slide, with a sleek adjustable upper strap for a more optimal all-around fit.
OOlala: Made with our patented OOfoam™, this sandal features a streamlined footbed that compliments every outfit, day or night.
- Luxe: Hand-painted treatments and prints bring some extra fun and expression to OOFOS’ classically comfortable slide.
- Limited Edition: Sold in limited quantities, these exclusive graphic treatments are a great colorful addition to any wardrobe.
OOcloog: A versatile clog that brings unmatched comfort into your everyday work or leisure routine.
- Luxe: Hand-painted treatments offer an added note of color and creativity to everyday comfort.
- Limited Edition: Sold in limited quantities, these exclusive graphic treatments are a great colorful addition to any wardrobe.
OOmg
- Mesh: Our breathable 4-way stretch mesh fabric introduces a new level of comfort and convenience into your everyday routine.
- Fibre: Made with our Fibreflex™ fabric, these offer a durable, yet breathable feel that perfectly mold to the foot.
- eeZee: A different take on the classic, made with a unique 4-way stretch woven canvas-like technology, these shoes contour the entire foot.
OOBoot: OOfoam™ comes to a cold weather boot, which includes lightweight water resistant construction and versatility for everyday wear and easy packability for travel.
- Bootie/Low Boot: Water resistant, perfectly packable and highly versatile. This travel-friendly bootie/Low boot is perfect for anyone wanting to experience OOfoam™ comfort all year long.
Where are OOFOS made?
OOFOS has two factories, one in South Korea and one in Vietnam.
SIZE AND FIT
What width do OOFOS come in?
With the exception of our OOlala, all OOFOS come in a medium unisex width. However, there are specific styles that we suggest for people that tend to have wider or narrow feet.
For people that have a wider set foot we highly recommend our the OOriginal and OOriginal Sport thong, or the OOahh Sport Flex slide sandals. Our OOahh Sport Flex features an adjustable OOfoam™ strap which accommodates wide or narrow feet, as well as those with high insteps and arches.
If you tend to have a narrower foot, we suggest the OOlala thong as the foot bed shape is slightly narrower.
What is the heel to toe drop in OOFOS?
The heel-to-toe drop in all OOFOS is 6mm, but due to the heel cup and elevated arch in our patented footbed design, the traditional approach to measuring drop does not translate from performance footwear.
Do OOFOS come in half sizes?
OOFOS OOriginal, OOahh, OOlala & OOcloog styles come in whole sizes only.
We suggest that woman who wear a ½ size, size up and men who wear a ½ size, size down. This is just a general suggestion from what we find works for most people that wear our footwear.
OOFOS began introducing ½ sizes with our OOmg eeZee and are rolling it out across the complete OOmg line of footwear (mesh, fibre, eeZee & boot/bootie). There may be some colorways still only offered in whole-sizes at the moment, but by summer 2021, all OOmg product lines/colors/styles will have ½ sizes available.
SHIPPING
How long will it take my OOFOS to ship to me?
We offer free standard shipping on every OOFOS.ca order with a minimum purchase. Standard shipping can take around 3-10 business days* once the order is fulfilled, depending on location.
We also offer one or two day expedited shipping for an additional cost which needs to be selected during checkout before the order is completed.
Please allow three to five business days for processing.*
We do not ship on the weekends.
*with the exception of high volume / high traffic circumstances where delays are unavoidable.
Where can I find my tracking number for my order?
If your order was successfully placed on OOFOS.ca, you will receive an order confirmation email. You will then receive a shipping confirmation email once your order has shipped from our warehouse. This email contains your tracking number.
You can also access your order information, which contains a tracking link under your account. If you do not receive either of these emails within 48 hours of placing your order please reach out to our Customer Care Team at info@oofos.ca so they can assist you.
RETURNS, EXCHANGES AND WARRANTIES
What is OOFOS’ returns and exchange policy?
Our mission at OOFOS is to make yOO feel better! If you aren’t quite feeling the OO, you may return your OOFOS.ca purchase or exchange any OOFOS purchase (in-store, online or at an event) within 30 days of the purchase date.
*The item must be in original sellable condition in order to qualify for refund.*
*Final Sale items are not eligible for return or exchange.
- IF PURCHASED AT OOFOS.CA
If you are not completely satisfied with your OOFOS please contact us to initiate a return. You will receive an email notification once your return is fully processed through our returns department. Expect your refund within 20 business days. All refunds will be processed to the original form of payment.
Please note, shipping charges are non-refundable. Returns are carefully processed in the order that we receive them, so please be patient. We make every effort to expedite requests as quickly as possible.
- IF PURCHASED IN-STORE OR THROUGH AN ONLINE RETAILER:
For fastest service, please take or return your OOFOS to the store or online retailer from where they were purchased.
If the store does not allow exchanges, we will gladly exchange your OOFOS, for a pair of the same value, provided they are clean and free of wear, as determined by our team. To begin an exchange please contact us. We are not able to offer refunds for items not purchased directly from OOFOS.ca.
OOFOS products purchased from unauthorized dealers and third party retailers such as Amazon, Poshmark, EBAY etc. are not eligible for return, exchange or warranty claim, as we do not authorize our retailers to sell on the site and the products are sold by the general population.
Does OOFOS have a warranty?
We provide a 6 month warranty on any pair purchased directly through us or through one of our authorized dealers. Please see below our warranty policy and the link for the warranty claim form we need in order to process all warranty claims.
Every pair of OOFOS purchased from OOFOS or an authorized OOFOS dealer is warranted to be free of defects in material and workmanship for six months from the date of purchase. If upon inspection we determine there is a defect in your OOFOS, we will replace them with a new pair.
If you believe your product is defective, please email a completed Warranty Return Form to us at info@oofos.ca along with the following pictures:
- Product in its entirety
• Bottom of soles showing tread
• Defective area
• Proof of purchase within months from an authorized dealer or seller
• Size/style/color of the shoe
Please note that all warranty exchanges will be replaced with the same style, color and size (if unavailable, a pair of the same price will be substituted). If a pair of lesser value is requested, a refund in price difference will not be issued.
What is covered:
· Toe post breaking
· Strap breaking
· Peeling
· Premature wear within 3 months of purchase
What’s not covered:
· Normal wear and tear
· Squeaking
· Exposure to heat (shrinkage)
· Misuse of the product
· Pairs purchased from unauthorized sellers
Please note that all warranty exchanges will be replaced with the same style, color and size (if unavailable, a pair of the same price will be substituted). If a pair of lesser value is requested, a refund in price difference will not be issued.
OOFOS products purchased from EBAY or any other social commerce marketplaces (e.g. Poshmark or ThredUp, etc.) and third-party sellers on Amazon are not eligible for return, exchange or warranty claims. The only authorized sellers on Amazon are “Recovery Footwear” and JackRabbit (they should be selling within USA only). All other third-party sellers on Amazon are unauthorized sellers; we cannot attest to the authenticity, condition or integrity of those products, and consequently we do not offer a warranty on such products.
OTHER FAQ's
Where can I purchase OOFOS?
We have a store locator where you can do a search for a location closest to you. Not all locations will have a full selection of every style and color so we suggest you call ahead if you are looking for a specific style.
How do I know if I am buying from one of your authorized sellers?
You can find any of our verified sellers directly on our website by using our store locator.
If you are shopping on Amazon, the only authorized dealers are “Jackrabbit” and “Recovery Footwear”, but they should be selling within USA only. ALL other Amazon dealers are unauthorized and thus not eligible for exchanges, returns or warranties through OOFOS.
Any shoes purchased from unauthorized sellers or social commerce websites (EBAY, Poshmark, etc.) are not eligible for exchanges, returns or warranties through OOFOS.
Do I need to break in my OOFOS?
OOFOS’ unique OOfoam™ material & patented footbed is designed to help you walk with your most natural gait. While the footwear itself does not need breaking in, it may take you a few minutes moving in the OOFOS to settle into this new sensation underfoot – and that’s a good thing! Recovery footwear has a different purpose than active footwear. If we developed something you had felt before … well, we wouldn’t really be pioneering something new, would we?!
If you do experience any break-in sensation that you are having trouble adapting to or finding relief from, please reach out to our Customer Care team at info@oofos.ca and they will be happy to assist in ensuring you have a proper fit & style, or finding another solution.
How do I clean and care for my OOFOS?
Keeping your OOFOS looking good is easy. OOfoam™ is a closed cell foam, so it doesn’t hold in any moisture or bacteria and minimizes odor so you can wear them anywhere and clean if they get dirty.
All OOFOS can be washed in cold water with mild soap. Our OOmg shoes can be machine washed on the gentle cycle using cold water. Simply air dry in a cool, shady spot. You can also use disinfectant wipes to clean the soles.
Do not put your OOFOS in the dryer as exposing OOFOS to high heat or prolonged direct sunlight will cause the material to shrink.
How long do OOFOS last?
OOfoam™ support and cushioning lasts for the life of the shoe. OOFOS don’t lose form as quickly as typical EVA foams. Wear tests show that OOfoam™ experiences lower abrasion because it moves with the ground and your foot at the same time. It is working “with” hard surfaces rather than against them.
We recommend replacing your OOFOS approximately as often as you replace your running shoes, but that is dependent on how often you wear them. Let the tread be your guide. We do find that most customers will change out their OOFOS around every 6-8 months or when the treads on the bottom of the shoe start to wear down
Will OOFOS be good for the medical condition that I have?
While we can't give anyone concrete medical advice on whether our shoes will work for them, we have heard a lot of great feedback that our shoes have help customers with a variety of aches, pains & issues.
We recommend doing your research - there is a lot of anecdotal evidence, both via reviews and testimonials, and you should also check with your doctor or podiatrist to see if they suggest trying OOFOS for your particular condition.
Can I wear my OOFOS for working out?
OOFOS are great for casual walking and post-workout recovery. However, we do not recommend OOFOS footwear for exercise-specific activities.
Are OOFOS slip resistant?
OOFOS are not certified as slip resistant.
What is the difference between the Oomg Mesh, OOmg Fibre and OOmg eeZee?
All OOmg styles start with the same patented OOfoam™ footbed design, so you get a consistent form and function across all lines. The uppers, however, provide a unique fit and feel to carry you through the year.
- Mesh: Our breathable 4-way stretch mesh fabric introduces a new level of comfort and convenience into your everyday routine.
- Fibre: Made with our Fibreflex™ fabric, these offer a durable, yet breathable feel that perfectly mold to the foot.
- eeZee:A different take on the classic, made with a unique 4-way stretch woven canvas-like technology, these shoes contour the entire foot.
Are the OOmg Boots/Booties waterproof?
While the upper part of the OOmg Boot and Bootie are insulated and water resistant, neither are waterproof.
Why do OOFOS have a unique scent?
The aroma you smell when you open a new pair of OOFOS comes from our freshly-made OOfoam™ - which gets contained in the packaging during assembly. OOFOS do not contain any toxic materials or chemicals. Simply place them outside or near some fresh air and the scent should dissipate. You can also clean your OOFOS in cold water with mild soap or throw them in the washing machine (no dryer – air dry) to resolve the scent.
Do OOFOS contain harsh chemicals, dyes or latex?
No, when designing OOFOS, our first priorities are safety and quality. Unlike cheap flip-flops typically constructed of EVA foam, OOFOS footwear is made using a patented, closed cell foam that has non-toxic properties. OOFOS are also painted with non-toxic paints. OOFOS footwear does not contain latex, so those with latex sensitivity can safely wear any of our styles. You can feel good wearing OOFOS next to your skin.
How do OOFOS footwear help with recovery?
Most people are wearing shoes that tell their feet where to move. This is because these shoes are very structured. Athletic shoes can be stiff as they quite often are geared for stability. Orthotics are designed to do the same thing. OOFOS shoes are about the "feel" and helping your feet and you to feel better! Our patented foot-bed design offers a lot of support and the OOfoam provides 37% more shock absorption than any other materials found in footwear. This translates to giving the feet and your body relief from the effects of weight bearing and thus helps the wearer recover from the physical demands of their activity, whether it be from sports, working or being on their feet all day.
