Returns

What is OOFOS’ returns and exchange policy?

Our mission at OOFOS is to make yOO feel better! If you aren’t quite feeling the OO, you may return your OOFOS.ca purchase or exchange any OOFOS purchase (in-store, online or at an event) within 30 days of the purchase date.

*The item must be in original sellable condition in order to qualify for refund.*

*Final Sale items are not eligible for return or exchange. 

  • IF PURCHASED AT OOFOS.CA

If you are not completely satisfied with your OOFOS please contact us to initiate a return. You will receive an email notification once your return is fully processed through our returns department. Expect your refund within 20 business days. All refunds will be processed to the original form of payment.

Please note, shipping charges are non-refundable. Returns are carefully processed in the order that we receive them, so please be patient. We make every effort to expedite requests as quickly as possible.

  • IF PURCHASED IN-STORE OR THROUGH AN ONLINE RETAILER:

For fastest service, please take or return your OOFOS to the store or online retailer from where they were purchased.


If the store does not allow exchanges, we will gladly exchange your OOFOS, for a pair of the same value, provided they are clean and free of wear, as determined by our team. To begin an exchange please contact us. We are not able to offer refunds for items not purchased directly from OOFOS.ca.


OOFOS products purchased from unauthorized dealers and third party retailers such as Amazon, Poshmark, EBAY etc. are not eligible for return, exchange or warranty claim, as we do not authorize our retailers to sell on the site and the products are sold by the general population.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it has been approved or rejected for your refund.

If you are approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment.

Exchanges 

All exchanges will be handled as quickly as possible. Items returned will be at the customers expense. Shipping fees will apply on all exchanges under $100.

Shipment Errors

While Anatech strives to ship error-free, these things can happen from time to time. Please check your order immediately upon delivery and report any errors on shipments within 5 business days of receipt by contacting head office at orders@anatechinc.com. All exchanges for errors will be handled as quickly as possible. The item must be returned in clean, unworn, unused and resaleable condition in original packaging in original state.

Warranty

We provide a 6 month warranty on any pair purchased directly through us or through one of our authorized dealers. Please see below our warranty policy and the link for the warranty claim form we need in order to process all warranty claims.

Every pair of OOFOS purchased from OOFOS or an authorized OOFOS dealer is warranted to be free of defects in material and workmanship for six months from the date of purchase. If upon inspection we determine there is a defect in your OOFOS, we will replace them with a new pair.

If you believe your product is defective, please email a completed Warranty Return Form to us at info@oofos.ca along with the following pictures:

  • Product in its entirety
    • Bottom of soles showing tread
    • Defective area
    • Proof of purchase within months from an authorized dealer or seller
    • Size/style/color of the shoe

Please note that all warranty exchanges will be replaced with the same style, color and size (if unavailable, a pair of the same price will be substituted). If a pair of lesser value is requested, a refund in price difference will not be issued.

 What is covered:
· Toe post breaking
· Strap breaking
· Peeling
· Premature wear within 3 months of purchase

What’s not covered:
· Normal wear and tear
· Squeaking
· Exposure to heat (shrinkage)
· Misuse of the product
· Pairs purchased from unauthorized sellers

Please note that all warranty exchanges will be replaced with the same style, color and size (if unavailable, a pair of the same price will be substituted). If a pair of lesser value is requested, a refund in price difference will not be issued.

OOFOS products purchased from EBAY or any other social commerce marketplaces (e.g. Poshmark or ThredUp, etc.) and third-party sellers on Amazon are not eligible for return, exchange or warranty claims. The only authorized sellers on Amazon are “Recovery Footwear” and JackRabbit (they should be selling within USA only). All other third-party sellers on Amazon are unauthorized sellers; we cannot attest to the authenticity, condition or integrity of those products, and consequently we do not offer a warranty on such products.